Privacy Policy
This privacy policy explains how I collect, use and protect your personal data when you use my website or contact me about counselling or coaching services.
WHO I AM
I am Gail Duffy, a counsellor and coach based in Cardiff, and I am the data controller responsible for your personal data.
Contact:
Email: gail.counselling@outlook.com
YOUR RIGHTS
You have the right to complain to the Information Commissioner's Office (ICO) if you are unhappy with how your data is used. I would always welcome the opportunity to resolve your concerns first.
WHAT PERSONAL DATA I COLLECT
When you contact me through my website, I may collect:
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Your name
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Email address
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Phone number (if provided)
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Any information you choose to include in your message
SENSITIVE INFORMATION
Please do not include detailed or sensitive personal information (such as health or therapy details) in website forms. If you go on to work with me, further information will be collected separately and handled with strict confidentiality.
HOW I COLLECT YOUR DATA
I collect your data when you:
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Complete a contact form on my website
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Email or message me directly
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Request information about services
HOW I USE YOUR DATA
I use your data to:
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Respond to your enquiry
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Provide information about my services
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Arrange initial appointments
LAWFUL BASIS
Under UK data protection law, I process your data based on:
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Legitimate interest – responding to your enquiry
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Consent – where you have agreed to be contacted
HOW YOUR DATA IS STORED
Your information is stored securely on password-protected devices and email systems.
I take reasonable steps to protect your data from loss, misuse or unauthorised access.
DATA SHARING
I do not sell or share your data with third parties.
Your data may only be shared if required by law.
DATA RETENTION
If you do not become a client, I will only keep your enquiry information for as long as necessary to respond to you. If you become a client, a separate privacy policy will apply.
DATA PROTECTION COMPLAINTS
If you have any concerns about how I collect, use, store or share your personal information, please contact me in the first instance at gail.counselling@outlook.com. I will acknowledge your complaint within 30 days and investigate it promptly, responding without undue delay. If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO).
WEBSITE COOKIES
My website may use basic cookies to ensure it functions properly.
You can manage cookie settings through your browser.
CONTACT
If you have any questions about this policy or how your data is used, please contact me via email on gail.counselling@outlook.com or this contact form.
Last updated 17/06/26